7 ways call centres can improve staff retention

Call centres have the worst staff attrition rates of all South African industries- in some cases over 100% per year. 

Recruitment and retention should therefore be top priorities for call centres who need to get this right. Indeed, call centres that solve the attrition problem will likely emerge as the most successful ones.

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In this article we look at:

  • The different types of call centre in South Africa and their attrition rates
  • The root causes of attrition in call centres
  • Tried and tested ways that call centres can improve staff retention

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About Giraffe

Giraffe is a fully-automated digital recruitment solution that enables businesses to recruit medium-skilled staff faster and more affordably than any other recruitment method. Because Giraffe has automated the administratively intense part of the recruitment process– candidate sourcing, screening and contacting– employers can focus on more important tasks interviewing relevant candidates and managing retention